1. Free warranty
Since you purchased the Sunlite Lighting products , we will give you purchased any Sunlite Lighting products provide one year free warranty.
2. 6x8 -hour hotline service
If you have any questions regarding the process of using Sunlite Lighting products related to technical issues that need consultation , please call Sunlite Lighting sales process hotline , Sunlite Lighting senior salesman and product designers will answer all your questions . You also can choose to offer through our website FAQ module to get help. We will regularly be customers consolidate common problems encountered after the entry to the site system, general questions are included.
3. Quick Response
From your date of purchase product warranty period, if you encounter equipment failure , Sunlite Lighting will be working to respond to customer requests and solve the problem. If there are special reasons can not be repaired , we will consult with you to solutions , if the product outside the warranty period will be charged the relevant service charge.
Description : In the process of providing services , due to other unforeseen causes Sunlite Lighting products can not be repaired in accordance with these commitments , Sunlite Lighting will take the initiative to contact you negotiated settlement.
4. Service confirmation procedures
Please prepare the corresponding purchase invoices , warranty certificates. If you can not produce the product corresponding purchase invoices , warranty certificate , the product will be free from its factory warranty period begins on the date . If you are unable to provide any warranty certificate , Sunlite Lighting product will change the number of inquiries about their production date, in order to be able to query the production date of your warranty service .
The Sunlite Lighting repaired product , speaking in the original warranty period will continue to enjoy the standard warranty service commitment. Such as self- repair warranty period from the date of the end of less than three months , Sunlite Lighting warranty period will be free to defer the date of repair three months only. By then , the need to provide effective maintenance records. See the end of this article does not provide those explanations annex II.